Hi - I do not see the metrics that I need in the standard reports provided by Oppex. Is there a way I can create my own report based on the metrics I need? Can I also create a new metric definition of my own?
-PK
Yes: ask Oppex Nova for the numbers you need, then turn the answer into a report of your own with Create Report. It reruns for any date range, appears under Reports, and can be emailed on a schedule.
- Ask Nova a question that returns numbers or a table, for example “Average time to resolve Sev-1 incidents per service, last 30 days”.
- Select the Create Report icon under the answer, or type “Create a report from that”.
- In the draft panel, name the report, add or remove columns and filters, and set a schedule if you want one.
- Select Publish.
A new metric works the same way: describe it in your question, and the report keeps that definition. Creating a report from a chat needs the Account Admin or Account Owner role.
If what you need is close to a built-in report, check those first: by service, by source, week over week, month over month, RCA coverage, SLA breach rate and per-user.
More detail: Create a report from a chat · Built-in reports